Hear from those who matter most
The best way to understand the quality of our care is through the voices of those who have experienced it firsthand. Our clients and their families share their stories, offering genuine insights into the difference we make every day.
Meet Lord Kenneth Baker
Kenneth got in touch back in April 2021, as he and his family were concerned that their weekly shop was a lot to be carrying back home safely by himself. Our founder Will has since become Kenneth's 'personal squire', and has visited him each Saturday to attend the market on Bute Street. Will carries the shopping bags, whilst Kenneth carries a tune.
Meet Barbara
Barbara joined us in 2022 after realising she needed a little extra help carrying her shopping. More than just practical support, she was looking for carers who could offer meaningful conversation, companionship, and shared experiences.
She wanted someone to accompany her to the cinema, assist with shopping trips, and, most importantly, someone whose company she would genuinely enjoy.
What our clients say
“Thank you for being fair, thank you for making it possible. A remarkable group, worth every penny.”
Guislaine Morland, Jungian Analyst (retired)
“I cannot recommend
Custos Care enough, they are a game-changer”
J. Hirsch, Hirsch London
"Thank you again for sending me such delightful helpers. In their different ways they have both made a difference to my life. The coincidences of us knowing people, sharing so many cultural and intellectual interests, as well as the emotional experiences of life, has been extraordinary."
Wendy S-H
"I think having a Custos carer has really enhanced my father’s life with his regular Saturday morning trips to the market and really enjoys his carers company. Its also it's a big peace of mind knowing there is someone there in an emergency."
Sof
“I want to thank you VERY much for all your help with the care you provided for our dear mother over the last couple of years. We are so grateful. The carers that came to look after Mum without exception were all wonderful.”
Custos client
"We received outstanding service and support from Custos Care. They have been absolutely brilliant and diligent in finding the suitable carer for my loved one in no time. Custos Care ensured a stress-free process overall which elevated a great amount of work from my shoulders. We are very pleased with their regular attentive follows-ups. Their service exceeds all expectations."
Custos client
“In my mother’s last week, our carer was a huge solace to us all, caring, and vigilant; he always lightened the mood, and found solutions to the various stresses and difficulties. The whole episode went as smoothly, and as lovingly, as I believe was possible. My mother could not have wished for a more compassionate end."
Custos client
Services we offer
Companionship
Companionship that feels natural, enriching and truly meaningful for your loved one
Diverse range of companions to be matched with based on interests
Building friendship and connecting on a personal level
More than a carer, people who value wisdom, company and conversation
Home Support
Support to keep your home in good order or with personal admin tasks
Visits of a minimum of two hours
Support can include email and diary management, running errands, companionship, technology support, personal care duties and dressing, marking important dates with a personal touch and much more
Chaperone Service
Safe chaperoning service to-
and from appointments that
involve sedation
For those whose friends or family are unable to accompany them to their appointments
Includes preparation, transportation to and from, waiting times, and being available until the client is comfortable
Respite Care
Providing family members and caregivers the time they need to rest and recharge
Attentive, one-on-one care tailored to individual needs
Companionship and engaging activities
Help with daily routines
Live-in Care
Tailored support to help your loved one maintain their independence
at home
Ranging from 24/7 support to as many hours needed
In the comfort of your home
Support with everyday tasks like medication reminders, home-cooked meals, transportation, errands and more