A few words from Kenneth...Now a word from Barbara...Scroll down for more testimonials.
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"We were very impressed with the carers that Custos Care supplied. It is a massive responsibility to look after someone in that condition, coming to the end of their lives. They made our fathers last days as comfortable as they could have been and looked after him in a kind, sensitive and dignified way. Our father was a man who didn't like being looked after – despite his public persona, he was quite a private man – but he really appreciated their care and it made a huge difference to him and us that he did not have to go to a hospice or hospital. On Wills side, he was extremely efficient in organising extra carers when needed and making sure everything was coordinated throughout – we really appreciated that."
Service user
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"Working with Custos Care has been an absolute joy. Getting to know the lives of an older generation has been inspiring to say the least. Hearing the many adventures and tales has really brought my theatrical personality to life. The wise words of an older generation have encouraged me to cherish every moment of life. It gives me great pleasure to know that by being a care worker, I am helping the lives of the people who need it most, providing meaning and fulfillment to my life and theirs. I believe in living a life of service and doing what I can to help others, and so I take pride in this work and will continue to do so for many years to come."
Elizabeth (Custos carer)
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I want to thank you VERY much for all your help with the care you provided for our dear mother over the last couple of years. We are so grateful. The carers that came to look after Mum without exception were all wonderful. I have already recommended Custos to a couple of friends. I do hope your agency continues to thrive and huge thanks again for all your help it has been so very much appreciated.
Service user
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"I think having a Custos carer has really enhanced my father’s life with his regular Saturday morning trips to the market and really enjoys his carers company. Its also it's a big peace of mind knowing there is someone there in an emergency."
Sof (Service user)
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"We received outstanding service and support from Custos Care. They have been absolutely brilliant and diligent in finding the suitable carer for my loved one in no time. Custos Care ensured a stress-free process overall which elevated a great amount of work from my shoulders. We are very pleased with their regular attentive follows-ups. Their service exceeds all expectations."
Service user
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"I booked Will to take my husband, then in his nineties, for walks - he refused to walk with me - and generally keep him company for a few hours three times a week. They got on extremely well and my husband genuinely looked forward to the visits and, most of all, the interesting conversations they had on many different subjects. He also loved the times when Will brought a dog along for their walks as he missed his own dogs who had all died by then. I can sincerely recommend Will and wish him well in his new venture, Custos Care."
Service User
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"Becoming a care assistant felt really organic, and I find it almost weird calling it a job! My journey in this company has been a wonderful one, and after working here for months, I am happy to say that I have built a special connection with my clients. This has been achieved by developing trust, empathy and exercising a lot of kindness. There are also days in which the job can be challenging, and having the support of my colleagues and friends has been essential. One can make a difference only by listening and being present, celebrating moments and cherishing stories. I have been shown gratitude in various ways, be it an unexpected hug, a smile or even just a bit of life advice. I now have a new vision for life, and I have gained values and growth that only could have been achieved from this experience."
Lucia (Custos carer)
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"My mother suffers from both Alzheimer's and dementia. When her conditions worsened, the toll it took on my father (82) was clear; he was too busy to seek help. So my wife and I took it upon ourselves to find care. Our first stop was with an agency; the lady assigned to my mother took so many sick days that it became a revolving door of carers, which increased my mother's stress. Whilst they were professionally trained, their hearts were clearly not in it due to the fact that most of the money paid went to an agency, not them. This is the clear difference; the carers at Custos clearly want to be there and are happy to engage whilst with the patient. My mother has even been improving in her general demeanour whilst she is in the later stages of the disease. I feel that the attention she receives is great, she always loved dressing up, and the carers understand that. She no longer looks dishevelled when out for a walk but leaves the house dressed stylishly and made up, both things that would be important for her. I can not recommend Custos enough; they are a game-changer."
Jason (Service user)
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"Initially, when my mother was fairly mobile, Will came early in the morning, bringing with him an amazing green smoothie, as she was reluctant to eat. He helped her shower, with music, and dressed her. Will was unfailingly gentle, positive, helpful, encouraging, and diligent. He came with wide experience, both as a carer, and as his GP father’s assistant. What he didn’t know he was swift to research thoroughly. He was a delight to work with, easy to include and have about, and equally good as absenting himself when appropriate. He was full of wisdom and ideas, and equally open to suggestions. My mother was very fond of him, and it was good to have someone from the outside, who was not as caught up in the emotion of the shock of death being so close. He could be didactic when necessary - it’s a steep learning curve as a relative - and was impressive at managing our family irritations and frustrations, giving soothing advice and encouragement. In my mother’s last week Will was a huge solace to us all, caring, and vigilant; he always lightened the mood, and found solutions to the various stresses and difficulties. Will set up a team to care for my mother 24 hours a day. He brought Wills and Marita round to meet me beforehand (while my mother was in hospital) and we made a fairly thorough plan. Nothing was awkward or unspoken. Will managed the whole thing and made sure we were covered at all times, even when someone couldn’t come, or had to be late. We fixed a price for the week, and I had one straightforward bill at the end of the week. When he wasn’t there, he would regularly ring in to check all was well, and always answered his phone if I rang him. Administratively he was efficient and transparent. Will oversaw a medicine chart, and there was a book into which everyone wrote at the end of their shift, so we all knew what has happened, and where we were with the endlessly changing medication and treatments. The whole episode went as smoothly, and as lovingly, as I believe was possible. My mother could not have wished for a more compassionate end."
Service user